HELP CENTER.
GENERAL
What is V12Software?
In a few words, V12Software / DelaersDigital is your kick-ass partner.
Why V12Software?
Who uses V12Software?
What are the services that V12Software / DelaersDigital provides?
– Inventory Management
– Mobile-Friendly Dealer Websites
– Unlimited Classifieds Syndication
– Facebook Marketplace Auto Posting App
– Facebook Marketplace Listings Boost
– Vin Code Scanner App
ACCOUNT
Do I need to be tech-savvy to use the platform, apps, software, and account?
I can’t sign in to my account. What should I do?
Or, call us at (650) 284-0497 from one of the numbers you used to sign up.
I forgot my password. Now what?
Are there any contracts when I sign up?
I think my account has been hacked.
1- Change your password
2- Sign out everywhere
3- Log back in and stay protected
If you can’t access your account anymore, call us at (650) 284-0497 from one of the numbers you used to sign up. Or, send us an email at help@v12software.com from the email address you used to open your V12 account.
PACKAGES
How many packages are available?
Can I switch packages?
What’s the difference between Pro, Premium, and Ultimate packages?
Note that dealers on all packages have access to Digital Ads provided they set a weekly budget.
Payment
What are the available payment methods?
Can I change my saved payment info? How?
My Account → Enter your password → Payment → +Add new Card.
If you’re facing any problems through this process feel free to contact our customer support team at help@v12software.com or call us at (650) 284-0497.
Can I pay annually?
Are there any additional setup fees?
TECHNICAL
What are the supported devices for V12Software?
How do you get my inventory?
Do you integrate with other CRMs?
I face trouble sending or receiving messages on Instant Messaging App.
How can I listen to recorded calls?
If you face any trouble while listening to recordings please give us a call at (650) 284-0497.
Why has Facebook Marketplace tool stopped listing vehicles?
At V12Software, we continue to automatically list vehicles for all our dealers. If your Facebook Auto Posting tool isn’t set up yet, please call your V12 setup specialist’s direct line or call our customer support line at (650) 284-0497 to get set up immediately.
I don’t get notified when I receive a text/email.
I can’t access my V12 account on my mobile device.
My vehicles are still listed even after they’re sold.
Please make sure you unselect posts of vehicles that have been sold. If you follow these steps and vehicles are still listed feel free to contact us on (650) 284-0497.
Privacy & Security
How do you protect my privacy and keep my information secure?
What information is collected in V12Software / DelaersDigital and how is it used and shared?
Why is this information collected?
What else should I do to protect the privacy and security of my account information?
What happens to my data in the event of a natural disaster?
Who can I contact if I have security questions concerning my personal information collected by V12Software?
Can’t find the answer you’re looking for?
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