Cancellation Policy

You may cancel your service at any time for any reason by giving us a thirty day notice. 

All cancellation requests have to be submitted by email to help@v12software.com. 

Requests have to be sent from the email you are using to login to your V12 account. 

Your email is the only way we have to verify that you are the owner of the account.

All requests sent from an email that is different will not be processed.

No cancellation request will be accepted over the phone or any other way.

 

All requests received after 5pm EST will be processed the next day.

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